2GO Tracking
About 2GO
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Track Your 2go Items with Post Tracking
Locate the white tracking box near the top of the page.
Find the tracking digits printed on your store receipt.
Type the digits very carefully into the empty bar.
Click the blue track button to pull up the travel notes for your delivery.
Using the Official Postal Website
You can also go to the main 2GO website to look for your box.
Open a web browser and visit 2go.com.ph on your computer or tablet.
Look for the Track and Trace tool on the very first screen.
Put your code into the search space.
Hit the search key to look at the whole story of your package.
Mobile Tracking and Apps
The 2GO company has an app you can put on your phone. It is very nice if you send boxes all the time. But if you only have one box coming to your door, you do not need the app at all. You can just open the internet on your mobile phone and use our page. It is super fast and saves space on your phone.
Alternative Ways to Stay Updated
Sometimes computers break down, or your house's internet drops. If you cannot track your box online, you have other good choices to find it.
Call the main hotline on your phone so the friendly desk worker can check their computer for you.
Send a fast email to the help center and ask them to find your lost box.
Visit the 2GO shop in your town and let the worker see your paper ticket.
Helpful Details for Your Shipment
Sending mail in the Philippines takes different amounts of time. The country has many islands, so moving boxes can take a few days. Small letters travel fast on airplanes. A heavy box takes more days because it must travel on a slow ferry boat. Workers put the boxes on big boats to cross the sea. The local driver will bring the box straight to your door when it arrives in your city.
What the Status Updates Mean
When you look up your code, you will read short notes. Here is a simple guide to tell you what they mean.
Shipment Received: The worker took your box from the sender.
In Transit: Your package is riding on a boat or a truck to a new island today.
Arrived at Hub: The workers are putting your box in the correct pile in the big building.
Out for Delivery: The driver put your package in his car to bring to you this morning.
Delivered: The worker handed the box to you safely.
Tracking Number Format
Most boxes get a special code so they do not get lost. The code for 2GO usually has letters and numbers. Sometimes it starts with the letters 2G and has many numbers after it. Sometimes it is just nine plain numbers. You can find it printed on the top corner of your shipping paper.
Sample Number: 2G1234567890
Sample Number: 123456789
Sample Number: 2G9876543210
Common Issues
Sometimes a package is very late. Here are a few normal reasons why.
Very bad rain and wind can stop the boats from crossing the sea to your island.
A wrong street name makes it very hard for the delivery driver to find your exact house.
Sorting mistakes happen when the workers put your box on the wrong boat.
How to Contact Support
If your package is gone for a long time, talking to a real worker is the best way to get it back.
Manila Phone: (+632) 8528 7000
Cebu Phone: (+6332) 888 3288
Email Address: [email protected]
Helpful Tip: Call them from Monday to Saturday, between 8:00 in the morning and 6:00 in the evening.