5Post Tracking
About 5Post
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Tracking Your Items with Post Tracking
Locate the blank search bar on this page.
Look at your store receipt to find the order number.
Type that number into the search bar with no mistakes.
Hit the track button to pull up the newest news about your delivery.
Using the Official Postal Website
You can also go to the real 5Post website in Russia to look for your box.
Open up your web browser and go to fivepost.ru on your computer or phone.
Find the tracking section on the very front page. It usually says "Введите номер заказа".
Put your secret number into their search space.
Press the enter key to read the full story of your package.
Alternative Ways to Stay Updated
Sometimes computers break down, or the internet is very slow. If you cannot look up your box online, you have other good ways to get help.
Call the main office phone and ask the friendly desk worker to check their computer for you.
Write a fast email to the help desk and ask them to find your lost box.
Use the contact form on their website to send a message to a real person.
Helpful Details for Your Shipment
Sending mail takes different amounts of time. Small items travel fast. A big, heavy box takes more days because it must ride on a slow cargo truck. 5Post is very special because you usually pick up your box inside a local grocery store, like Pyaterochka. When the box arrives at the store, they put it in a safe locker or keep it at the cash register for you.
What the Status Updates Mean
When you look up your code, you will read short notes. Here is a simple guide to tell you what they mean.
Order Received: The worker took your box from the online store.
On the Way: Your package is moving to your city right now.
Sorting Center: The workers are putting your box in the correct pile.
Ready for Pickup: Your box is at the local store waiting for you to come get it.
Delivered: You picked up the box and took it home.
Tracking Number Format
Most boxes get a secret code so they do not get lost. The code for 5Post can look different every time. Sometimes it is a short word with numbers, or just a long line of plain numbers from the online store. You can find it printed on your email receipt or a text message.
Sample Number: 5P123456789
Sample Number: 987654321012
Sample Number: AB12345678CD
Common Issues
Sometimes a package is very late. Here are a few common reasons why.
Very bad snowstorms can stop the cargo trucks from driving on the winter roads.
Full lockers happen when too many people order boxes, so your box must wait for an empty spot.
Sorting mistakes happen when the workers put your box on the wrong truck.
How to Contact Support
If your package is gone, talking to a real worker is the best way to fix the problem.
Phone Number (Russia): 8-800-100-05-05
Phone Number (Moscow): 8-495-935-88-00
Email Address: [email protected]
Helpful Tip: Call them in the morning so you do not wait on the phone for a long time.