Hrvatska Pošta Tracking | Croatia Post Track and Trace

Track Packages using Post Tracking

1. Locate Your Tracking Number: Find your 13-character code (e.g., RT123456789CR) on your receipt, email, or label.

2. Visit PostTracking.org: Hit the homepage and spot the search bar.

3. Enter and Track: Input your number, click "Track," and view real-time location, transit history, and estimated delivery.

4. Batch Tracking: Add multiple numbers for simultaneous updates, great for bulk sends.

Using the Official Hrvatska Pošta Website

1. Access the Site: Go to posta.hr.

2. Find HP Track: Locate the “HP Track” section, typically on the homepage.

3. Input Tracking Number: Enter your 13-character code and click track.

4. View Status: See detailed updates, from posting to delivery or any holds.

Using the Hrvatska Pošta App

1. Download the App: Get the free Hrvatska Pošta app from iOS or Android stores.

2. Add Tracking Number: Enter your code in the app’s tracking section.

3. Get Notifications: Receive push alerts for status changes, like “in transit” or “delivered.”

4. Extra Tools: Check rates or schedule pickups within the app.

Alternative Tracking Options

• Phone: Call +385 72 303 304 (Mon-Fri, 8am-5pm) for verbal updates.

• Email: Send your number to [email protected] for emailed status reports.

• In-Person: Visit any of 1,000+ post offices, like Jurišićeva 13, Zagreb, with your number for assistance.

Understanding Tracking Statuses

• Primljeno: Package received and sorted.

• U tranzitu: Moving between facilities or borders.

• Carinska kontrola: Held for customs; may need fees or documents.

• Izlaz za dostavu: With courier, expected today.

• Dostavljeno: Delivered, with possible signature.

• Čeka preuzimanje: Awaiting pickup at post office, typically 7-15 days.

Troubleshooting Common Issues

• No Updates: Transit gaps may cause 1-3 day scan delays; wait, then contact Hrvatska Pošta.

• Delayed Delivery: Check status online; if late, call or email for clarification.

• Invalid Tracking Number: Verify digits; numbers older than 3 months may be archived.

• Failed Delivery Attempt: Package held at a post office for 7-15 days; arrange redelivery via phone or in person.

• Lost Parcel: File a claim at a post office with your receipt; insured items may be reimbursed.

Tracking Number Format

Hrvatska Pošta uses a 13-character UPU format: two letters, nine digits, ending with “CR.” Examples:

• RT123456789CR: Registered small package.

• CA987654321CR: Standard parcel.

• EE112233445CR: EMS express.

Delivery Times

• Domestic Standard: 1-3 business days.

• Domestic EMS: Next day in cities, 2 days rural.

• Europe Inbound: 5 days priority, 7 days standard.

• Global Inbound: 12-day priority, up to 21 days economy.

Note: Traffic, weather, or island routes may extend timelines.

Contact Information

• Phone: +385 72 303 304 (Mon-Fri, 8am-5pm).

• Email: [email protected].

• Address: Jurišićeva 13, 10000 Zagreb, open Mon-Fri 8 am-5 pm.