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Enter your tracking number in the box on the page.
Click Track to see details.
Review the updates, including transit points and timestamps.
For the most reliable info, use the Royal Mail official site:
Go to Royal Mail Track Your Item.
Enter your tracking number and click Search.
View the parcel’s journey: when it was collected, hubs visited, customs updates, and delivery attempts.
If you prefer offline methods:
Call the Royal Mail help line for tracking info.
Visit a local post office and provide your tracking number.
Email customer support for written updates.
These methods are helpful if you don’t have web access or the app.
Royal Mail tracking numbers are usually 13 characters:
Two letters indicating service type.
Nine numbers.
Ending with GB.
Examples:
RN621671246GB
LG962185953GB
LP029387042GB
Royal Mail handles a variety of items:
Letters, documents, and parcels up to 20 kg or more.
Services include 1st Class, 2nd Class, Tracked 24 & 48, Special Delivery, and International Tracked/Signed.
Always wrap securely and check weight & dimensions for hassle-free transit.
Tracking updates show the stage of your item:
Preparing: Label created but not yet collected.
Accepted: Dropped off at a branch.
On the Move: In transit through hubs.
Out for Delivery: Carrier has the parcel.
Delivered: Successfully received.
UK Domestic:
1st Class: next day
2nd Class: 2–3 days
Tracked 24: 1 day, Tracked 48: 2 days
Special Delivery: guaranteed by 1 PM
International:
Europe: 3–5 days
US/Asia: 5–7 days express, up to 21 days standard
Missing updates? Wait 24 hours; scans may lag.
Wrong tracking number? Verify it ends with GB.
Missed delivery? Look for a card and schedule redelivery.
Customs hold? Provide paperwork or contact the sender.
Damaged parcel? Keep packaging and file a claim quickly.
Phone: 03457 740 740 (UK) | +44 1782 668 007 (International)
Email: [email protected]
Visit the local post office for in-person support
Enter your tracking number to get real-time updates on your parcel