StarTrack Tracking | Star Track and Trace

Check StarTrack Shipments Using Post Tracking

Tracking your StarTrack parcel through Post Tracking is fast and straightforward. Just follow these steps:

• Locate the entry box on the page.

• Enter your consignment code- which can be found on the label, sender message, or manifest.

• Click the Track button to initiate the search.

• Review the results, including movement history, current hub, and any delivery estimates.

View Updates on the StarTrack Website

For the most accurate and official tracking, visit the StarTrack Track & Trace page.

You can:

• Enter one or multiple consignment numbers (up to 10 at once).

• View timestamped scans, delivery status, and any special handling notes.

• Check estimated arrival windows, especially useful for express or business shipments.

This direct method provides full visibility from StarTrack’s internal system.

Additional Monitoring Methods

StarTrack offers multiple ways to stay updated beyond manual tracking:

• Email or SMS notifications: Enable alerts for key stages like pickup, attempted delivery, or arrival.

• Business customer portal: For account holders, advanced views provide consolidated tracking, audit reports, and delivery confirmation.

• Request callbacks or updates through their site if you need more details.

These help ensure you never miss a critical update.

StarTrack Service Breakdown

StarTrack provides a wide range of services tailored to different needs:

Premium Service

Covers most residential and business addresses across Australia.
Features include weekday delivery, authority-to-leave choices, signature options, and high reliability for everyday parcels up to common weight limits.

Courier Services

Offered in three speeds:

• Standard – everyday business deliveries.

• Express – faster movement between metro and regional zones.

• Immediate – same-day metro deliveries.

Ideal for time-sensitive documents or parcels.

Freight & Logistics

For heavier commercial loads, offering:

• Same-day or next-day freight

• Road express services

• Sensitive freight handling

• Proof of delivery options

Next Flight

A 24/7 urgent air option for extremely time-critical shipments, often used for medical, industrial, or essential replacements.

Most domestic deliveries take 1–5 days, with express and courier services arriving faster. Weekend or holiday delivery may be possible depending on the service and account.

Common Tracking Messages

StarTrack tracking often includes clearer progress notes, such as:

• Pending – Data created, but the item has not yet been scanned.

• In Transit – Moving between sorting locations.

• Onboard for Delivery – Loaded onto the van or truck.

• Out for Delivery – Driver is targeting delivery that day.

• Delivered – Successfully dropped off; may include signature or authority-to-leave info.

• Held – Stopped due to depot pickup, address issue, or instructions needed.

• Exception – Weather, customs, mechanical delays, or other disruptions.

These help you understand both routine updates and potential delays.

Consignment Code Information

StarTrack uses specific tracking formats, usually around 12 characters, mixing letters and digits.
Typical styles include:

• AU1234567890

• STA123456789

• Other formats with 3 letters + 9 digits

Your consignment number appears on labels, the sender’s email, dispatch notes, or printed receipts—keep it safe for all tracking steps.

Everyday Challenges and Solutions

Tracking issues can occur, but most are simple to solve:

• No new scans – May be due to long-haul transit or weekend downtime. Check again after a few hours.

• Delayed delivery – Common causes include peak-season traffic, adverse weather conditions, or address discrepancies.

• Onboard but not delivered – The parcel may be on the truck, but delays in the route can push it to the next day.

• Marked delivered but missing – Check around your property, safe-drop spots, mailbox areas, or neighbors.

• Held at depot – Usually means address clarification or pickup is required.

If stuck, contacting StarTrack early helps fast-track a fix.

Contacting StarTrack Support

StarTrack offers multiple support channels:

• General support: 13 23 45 (Mon–Fri, 8 AM–6 PM)

• Courier inquiries: 13 13 20

• Next Flight urgent help: 13 16 93 (available 24/7)

• Online form: submit queries or request a callback

• Business accounts: access support through the customer portal